Yes, we offer machine customization based on your material type, production scale, and specific process requirements. Our R&D team will work closely with you to ensure optimal performance.

Our machines are suitable for gold, silver, copper, platinum, palladium, and a wide range of alloy materials. Some models also support non-precious metals used in industrial applications.

Yes. We provide detailed user manuals, online support, and video tutorials. On-site installation and training services can also be arranged depending on project size and location.

Our products are CE certified and meet international safety and quality standards. We are committed to providing reliable and compliant equipment to our global customers.

For standard models, the lead time is usually 7–15 working days. For customized equipment, it may take 20–30 days depending on the complexity.

All machines come with a 1-year warranty. We provide free technical support, spare parts (excluding wearing parts), and service during the warranty period.

Yes. Our professional after-sales team offers technical consultation, troubleshooting guidance, and spare parts support. We ensure prompt response to global customers.

Our equipment is exported to over 50 countries across Southeast Asia, the Middle East, Africa, Europe, and the Americas. We have gained wide recognition for quality and service worldwide.

You can contact us directly via email, phone, or the inquiry form on our website. Please share your production needs and material type, and we will recommend suitable models and provide a quotation.